We're here to help support your Sensaphone products. In the event your product stops working as it should, we offer full repair services. We're here Monday through Friday from 8 A.M. to 5 P.M. (Eastern Time)
In the event your Sensaphone does not function properly we suggest you do the following:
- Record your observations regarding the product’s malfunction
- Call the Tech Support Service Department at 1-877-373-2700 or e-mail firstname.lastname@example.org prior to sending the unit to Sensaphone for repair. Our product support specialists are able to diagnose and correct many unit setup and programming problems over the phone.
- If the unit must be returned to Sensaphone for service, please do the following:
- Unplug the power supply, disconnect the battery and all wiring.
- Carefully pack the unit to avoid damage in transit. Use the original container if available or a sturdy shipping box.
- Download the shipping repair form (see button below) and return the completed document with the unit to be repaired.
- Ship your package with the completed shipping repair form to the address below:
901 Tryens Road
Aston, PA 19014
Ship prepaid and insured via UPS or FEDEX for most timely repair